FAQ & General Info

COVID-19 Studio Guidelines

Please note, these guidelines supersede any other FAQ's noted below. If you have additional questions and/or need further clarification, please use our contact form here.

As we continue moving forward with opening up the studios from the COVID-19 virus outbreak, the safety & health of our clients & students, the SYL Team, our Community at large, as well as our families is our number one priority. We will continue to follow the guidelines set forth by all public health officials. With that, there will several required changes to how we run our business and manage classes going forward. We've noted below changes to several operational items within the studios, and please note, this is a moving target so things are subject to change without notice. You are required to follow any and all health and safety guidelines set by public health officials along with any additional studio requirements.

  • Cleaning

    • Though we always have tried to ensure the spaces remain as clean as possible, we understand that an increased level of cleaning procedures and practicing good hygiene is very important right now.​​

    • We've increased the frequency of cleaning and sanitizing within the studio spaces especially in high traffic areas.​

    • Cleaning products will be provided for you to clean you mats and equipment.

      • Please note, you are required to thoroughly clean all mats and equipment before ​and after class, (no exceptions).

    • Hand Sanitizer will be provided at the entry & exit of each space.

  • Use of Studio Equipment and other Amenities

    • For health & safety reasons along with guidelines provided by public health officials, effective immediately, we will discontinue providing the following​​​

      • Free use or rental of Yoga Mats​, Blocks, Bolsters, Straps, etc.

      • Face and Mat towels

      • Bottled water dispenser 

      • All showers and changing rooms will be closed until further notice 

  • Masks & Gloves

    • Social distancing will be required​, 6' minimum

      • If you see a friend or fellow yogi you know, please wave to them in class (no hugging , handshakes or high fives)​

    • Gloves are not required to be worn but you are more than welcome to if you want to

    • Masks are required to be worn in the following circumstances:

      • Walking into and out of the studio

      • When anyone is within 6' of each other

        • To be safe, always wear a mask when not on your mat​

      • Instructors must wear masks if they teach​ any closer than 6' of a client

  • Class Guidelines and Procedures

    • Class sizes will be limited, this will vary depending on the studio. Please ensure you sign up early to reserve a spot

    • Each practice location is clearly marked with yellow tape and a number on the studio floors and we will only be facing one direction when practicing with the instructor at the front of the class

    • All students must signup and check-in at least 15 minutes prior to class starting​

      • All classes will be locked out online 15 minutes prior to starting, no additional signups are allowed, instructors will not have the ability to add you to the class manually

      • ​You can access your account through our website, Mindbody or ClassPass

      • If you have never done this before, you will need to create an account online. If you are an existing member but new to registering and managing your account online, once you login, you can “find and link” your existing studio account. If you have any issues, please contact us at the studio, we're here to help!

    • No drop-ins are allowed, no exceptions, unfortunately you will be turned away

    • Studio doors will open 15 minutes prior to class starting. If you arrive early, please do not congregate around the front doors, please wait in your car and/or maintain social distancing requirements at all times

    • Studio doors will be locked at the designated class start time, you will not be allowed to enter once the doors have been locked (no exceptions)

    • **SEE ADDITIONAL GUIDELINES BELOW**

 

  • Class Schedules

    • In most cases, class schedules will be available the week before. Spots are limited, and we want as many students as possible to be able to take a class. We are slowly going to reopen and will be on a modified class schedule. ​As health guidelines change, we'll continue to add classes and instructors.

  • Operational Changes and New Policies

    • Yeah, we get it, rules aren't fun sometimes. Many of the changes we've had to implement are for everyone's safety. They include many of the restrictions required by state and locals governments as well as the operational challenges we have. Some of these may have already been listed above but please read through.

      • Showers and Changing Rooms

        • Everything is closed until further notice. Please arrive to class ready to practice. If you need to change clothes, please use the restroom.

      • Mats, Towels, Blocks, Blankets, Bolsters and Straps

        • These items will no longer be available for use or rent. Please bring your own mat, towel and equipment for practice. All of your items need to be sanitized before and after class. We know you can understand this is to reduce the transmission of germs and viruses.

      • Water

        • Water will no longer be provided, please bring your own filled water bottle. For the short term, we will not be selling any water bottles, food or other retail items.

      • When I arrive, what do I do? 

        • Though the studios all are a little different, guidelines for arrival are similar. You'll notice we've cleared out all non-essential equipment and furniture from the spaces. 

          • When you walk in, please ensure you have your mask on and keep it on until you reach your practice station/location.

          • Use the hand sanitizer just inside the door.

          • The instructor will then take your temperature using a contact less thermometer. If someone has a temperature of over 100.4 degrees, they will have to leave and cannot return until they have been fever free and without medical intervention for 3 days. Please understand, this is for everyone's health and safety.

          • From there you will proceed to your practice station/location.

          • When space is limited, everyone will be assigned a number and a station to practice at. Please "DO NOT" move from one space to another, stay in the space where you are directed to go.

      • Where do I put my mat? 

        • Each practice station/location is clearly marked with yellow tape on the studio floors and we will only be facing one direction when practicing with the instructor at the front of the class.

      • Where do I put my stuff? 

        • At each practice station/location there will be a small basket for your personal items: shoes, wallet/purse, keys, etc. Please "TURN OFF" your cell phone when you enter the studio or leave it in your vehicle. No one likes a phone to ring in the middle of Shavasana

      • What happens when class is over?

        • First, please put your mask on

        • Quickly clean your mat and any other equipment

        • Once you are done, wait at your station until the instructor releases you. You will released one person at a time by number in the reverse order you entered class. This will help ensure no one is stepping over or on top of anyone. 

        • Though we love seeing everyone's smiling faces, please "do not" linger in the studio, lobby, hallways, etc.​

      • What else?

        • HAVE FUN!!! Seriously, you may not have practiced for a while, so honor your body, maybe take it easy for a few classes and slowly build up your practice again. ​

        • Social distancing will be required​, 6' minimum​. If you see a friend or fellow yogi you know, please wave to them in class (no hugging , handshakes or high fives)​

        • When you're done, head home, take a shower and relax!

        • Welcome back, we've missed you!

      • Cancellation Policy

        • Due to state and local regulations, along with the health and safety of everyone, space for classes will be limited. We have implemented a cancellation fee for those who cancel reservations within 12 hours of class starting. You will be charged $10 for each occurrence. If you are not sure that you can make it to class, then please do not register as you nay be keeping others from participating.

If you have additional questions and/or need further clarification, please use our contact form here.

LIVE STREAMING

Try out our live streaming yoga & meditation classes now 7 days a week. Enjoy multiple styles of yoga with classes available for everyone. Practice at home or on the go! Classes start at $5 each with a monthly unlimited membership for $39. Click below for more info!

Can I practice at either studio?

Yes, you can drop in, buy a one class pass, class pass pack or sign up for several cost effective memberships for limited and unlimited yoga at any of our locations.  All of our membership options can be used at any of our studios.

Do I need to pre-register for classes?

For most of our classes, there is no need for a reservation, you can simply just drop-in.  That said, we strongly recommend that you do register at least 2 hours in advance for classes.  If it is your first time visiting us, in addition to registering in advance for class, we recommend arriving at least 20 minutes prior to class starting.  This will give you plenty of time to meet your instructor, ask questions and settle in on to your mat.  If you want to practice during our most popular times (evening classes as an example), be sure to get to the studio early to grab a spot.

How do I register for class?

You can reserve classes in advance from the Studio Schedules (see below) or from the MINDBODY app.  To reserve a class, you must sign in to your SYL online account.  If this is your first time signing into our website, create your dashboard by using the same email address you used when you first visited the studio.  Once signed in, you can link your class pass packs, membership, etc. to book classes. Be sure to subscribe to our emails and add your birth date to receive your class booking confirmations, special discounts and stay in the know when it comes to all things SYL.

What should I wear and bring to class?

First, choose a class and get to the studio 20 minutes before class starts.  Bring your photo ID along with a mat, water, and towel. Wear fitted moisture wicking workout clothes. No mat or towel? You can rent one at the studio.

I've never done yoga, what is the best class to start with?

Absolutely!  We recommend those who have never taken yoga before to start with a Therapeutic, Yin, Restorative, Beginner, Vinyasa or Stretch Class.  In all of these classes, we offer options for all levels.  Connect with your instructor before or after class to ask questions or call the studio.  We offer several promotional memberships and packages so try out as many classes as you can.

 

You'll find the more you practice, the more classes you'll be interested in trying.  As you continue creating a solid yoga foundation, you will reap all the benefits yoga has to offer.  Check our Workshop Schedule as we do offer Beginner and Foundation Workshops throughout the year.

If I'm new, where should I setup my mat in class?

A good place to put your yoga mat is in the back of the room, close to a door or sidewall so that you can use other students as a guide while practicing in class.  We also encourage you to let the instructor know that it’s your first time.  They will happily give you extra guidance and assistance during class to ensure you’re practicing yoga safely.

If you have any questions, ask your Instructor, they're there to assist clients learn more about a specific yoga pose or anything else.   As always, you can connect with the Studio Team during regular business hours.  Monday thru Friday 9am-6pm and Saturday & Sunday 9am-2pm.  If we don't answer, please leave message and we'll get back to you as soon as we can.

I'm not flexible, can I still do yoga?

Yoga actually promotes flexibility.  You don’t have to be flexible to start doing yoga.  During the workday, much of our activity or, lack there of, shortens muscles.  Think about how often you either sit at a desk, in your car or at home.  Yoga lengthens and expands muscles while helping you release tension builds up in your body over time.  Becoming more flexible is a great benefit of yoga, but the ultimate goal is to live more powerfully in mind, body and spirit.  Remember, you don't have to touch your toes or be a pretzel to do yoga!

Can I practice yoga if I'm pregnant or have other physical conditions?

We highly recommend asking your doctor, they'll know what’s best for you and your situation.  Always consult your doctor prior to doing any physical activity including yoga. Once you've consulted with your doctor and received permission to practice, we have plenty of classes accessible for all levels. Though Prenatal classes are offered throughout the year, pregnancy does not limit you to just these classes unless your doctor notes otherwise.

I running a little late, what should I do?

No problem! If you're less than 5 minutes late, check in with the Instructor and please be mindful of your fellow yogis quietly entering the class. Please setup your mat quickly and get ready for class to start. 

What if I arrive after class starts?

We lock our yoga studio doors during class for the safety and security of our students.  Our priority is to promptly begin and end each class on time.  Additionally, it disrupts the teacher and your fellow yogis particularly with busier classes.  We are happy to drop you into an upcoming open class so that you don't lose your class credit.  We recommend getting to the studio 10-15 minutes before class starts so you can get ready to practice.

What are the benefits of doing yoga?

This list is long but the benefits can vary depending on multiple factors.  This can include, current health and physical limitations or even the amount of effort that is applied in each class.  Yoga isn't a magic pill or cure all, but it does complement other forms of health & wellness programs.

That said, there have been multiple scientific studies that show the many benefits of yoga.  It incorporates breathing exercises, meditation and poses designed to encourage relaxation and reduce stress.  Practicing yoga is said to come with many benefits for both mental and physical health, though not all of these benefits have been fully backed by science. Here are just a few of them:

  • Reduction in Stress

  • Relieving Anxiety

  • Improving Heart Health

  • Reducing Inflammation

  • Improving Quality of Life

  • Relieving Depression

  • Chronic Pain

  • Sleep Quality & Insomnia

  • Flexibility & Balance

  • Breathing & Lung Capacity

  • Headaches & Migraines

  • Improved Eating Habits

  • Increased Strength

  • ...and the list goes on

How often should I practice yoga?

Yoga can be safely practiced 7 days a week, and daily practice requires discipline, consistency and commitment.  Like anything else, with a daily practice, you'll see a quicker transformation both physically and mentally.  A practice of least two to three days per week, if consistent, will create transformation over time.  Develop the spirit of repetition and dedication in your yoga practice, and you will see results!

Do you have age limits for your classes?

Yes, minors need to be at least 13 years of age to practice yoga in the studio or participate in any of our regularly scheduled classes, in studio or live streamed. If the class is noted as heated, warm, etc. minors need to be at least 16 years of age. We do offer special classes for children under 13 years of age throughout the year, please check the schedule or special events. Please review the notes below for additional information.

 

  • Waiver forms of Minors/Children (under age 18) must be signed by his/her Parent or Legal Guardian.

 

  • Minors/Children may not be left unattended at any Southtown Yoga Loft studio location or offsite event. (no exceptions)

 

  • Minors/Children are not allowed to wait in the studio, lobby areas (on the premises) while their Parent or Legal Guardian participates in a class, workshop, etc. (no exceptions)

 

  • If Child is participating in the Kids/Tween Class or Kids Special Event, for the safety and well-being of the child, the Parent or Legal Guardian MUST arrive no later than 15 minutes prior to class ending in preparation of picking up their child from class.

 

  • No Minor/Child under the age of 16-years may participate in any class noted as Heated, Warm, etc.

 

  • No Minor/Child under the age of 13-years may participate in any class other than Kids/Tween Class or Kids Special Events

 

  • All Minors/Children 13-16-years must be accompanied by his/her Parent or Legal Guardian for any class they attend

 

  • If a Child is attending a class, as outlined above, please arrive at least 15 minutes prior to the start of class in order to connect with the Teacher/Instructor.

I left something in the Studio, what should I do?

Southtown Yoga Loft is not responsible for any lost or misplaced items. If you believe you've left an item at the studio, please check the Studio's Lost & Found bin. All items in the Lost & Found bin are donated at the end of each month.

ClassPass Reservations

(i.e., you registered through http://classpass.com)

We regret to inform you that we cannot cancel your reservation.  ClassPass does not grant us permissions to do so.  In addition, we cannot mark you down as having attended unless you attend.  However, should you find that you will be more than 5 minutes late to class, youa can take a later class but you are required to make this change directly with ClassPass, we cannot do it in our system.  Also, we don't charge you for late-cancels and no-shows if you're signed up for OUR memberships. (just a thought!)

Can I purchase a Gift Card?

Gift Cards can be purchased online or in the studios and are redeemable for merchandise and services. Gift cards cannot be used toward auto payment memberships. Discounted and/or Holiday Gift Cards cannot be applied toward Teacher Training programs, already discounted Class Packs or other Promotional programs.

Do you offer "free" classes?

We "do not" offer free, complimentary or test classes. All classes must be paid in full prior to attending, including donation classes.

Do you offer any discounts?

Yes, we offer a 15% discount to Veterans & Active Duty Military, Teachers & Students, First Responders and Seniors over 65 years of age on the following:

  • Drop-in Classes

  • Class Pass Packs

Discounts are taken in studio with valid ID only, no exceptions. No additional discounts apply on any other pricing options, already discounted rates, promotional items, etc.

I can't log into my account, what do I do?

In most cases this is caused by having two different accounts or it was setup under a different email address.  Once in, if you are still having issues accessing your account or connecting your account to the mobile app, please re-verify your email address as this usually fixes the issue.  If there is still an issue, please contact the studio directly and let us know which email we should be using info@southtownyogaloft.com

Can I transfer my passes or membership?

All memberships, class passes, etc. are non-transferable and non-refundable. Family sharing available upon request (class passes only) and class pass sales are final.  All class passes must be used within the time noted, no exceptions, passes are not refundable, non-extendable, non-transferable from one client to another.

How do I freeze my membership?

No issues freezing your membership, we just require at least 1 week notice in writing. Just send us an email to info@southtownyogaloft.comMemberships (Monthly Limited, Unlimited, Annual & Semi-Annual) can be frozen for one month during a calendar year, according to your billing cycle. Class Pass, promo packs, etc. cannot be frozen at any time.

How do I cancel my membership?

Though we hate to see you leave, we get it, life happens! We require a 30 day notice in writing. Just send us an email to info@southtownyogaloft.comMembership cancellations will run in line with your billing cycle. 

What does Namaste mean?

Namaste directly translates to "the divine in me bows to the divine in you."  It is said usually after class ends and isn't just a yoga word.  Saying Namaste is way of showing respect to the Instructor that leads the class as well those around you that participated in it.  In the simplest form, Namaste is the equivalent of hello, but with an element of respect.

What does Yoga mean?

Yoga can be traced back to ancient India more than 5,000 years ago. Yoga is a Sanskrit word meaning to join, or yoke; a union. Conceptually, yoga is the practice of fully uniting the body, mind and spirit.

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DOWNTOWN

724 S. Alamo, Suite 2

(Above La Frite Belgian Bistro)
San Antonio, TX 78205

HELOTES

12540 Bandera Rd., Suite 105

(Across from Wal-Mart, right next to Title Max)
Helotes, TX 78023